AnswerWe are currently serving within Ghatkopar to Thane in Mumbai city. However, we are planning to cover the entire city soon.  keep checking this space for updates.

AnswerNo. Only Cycleonrent is giving the cycles/bikes on rent to Customers.

AnswerYes, there is a minimum subscription period depending upon the cycle/bike you choose to rent.

AnswerSelect the products you like and the rental tenure, you will see the total rental value in your cart. Rental value to be paid in advance and can be paid online through Cycleonrent website.

AnswerYes, we charge a nominal security deposit amount to secure our cycle/bike against damages, if any. However, this security deposit amount will not carry any interest but fully refundable to the customer, if the cycle/bike is returned in a good riding condition (normal wear and tear accepted)

AnswerYou can pay us through net banking/credit card/debit card/payment wallet.

AnswerYes, you can buy the product after your subscription period ends.

AnswerYes, subject to payment of additional charges.  You have to close your existing subscription and place a new order for the product you’d like to rent and upgrade to.

AnswerAfter you have subscribed and made the payment, we will do a quick verification of your profile. Once your profile is verified, we’ll deliver your product within 5-7 working days.

AnswerIn case the rented cycle /bike is met with an accident and/or damaged, you will be responsible for damage costs, repairing charges, legal fees (if any) and other related costs such as towing costs.

AnswerYes, you will need to be present at the time of delivery.

AnswerWe work on all days of the week. We do free delivery for the rental tenure of 12months and more. We are currently active in Ghatkopar to Thane areas of Mumbai and very soon expanding our coverage area to the other parts of Mumbai.  Customer has to pick up and deliver the cycle/bike from/at the designated locations of Cycleonrent. In case you want the cycle/bike to be delivered at your location/premises, additional delivery cost will be charged to you.

AnswerThe Customer /Lessee will have to pay an additional rental on a pro rata basis for the additional no. of days/ months the cycle/bike is used and a late fee.

AnswerWe will pick up the products on the completion of your rental tenure, and upon successful Quality Check, we will immediately initiate the refund of your security deposit to your registered bank account in 10 working days. No interest is being paid on the deposit amount.

AnswerYes cycle/bike to be returned at our designated delivery/pick up locations only.  However, we offer delivery and pick up services from the location of the customer provided customer is willing to bear and pay such additional transportation cost.

AnswerWe make sure all the products are in good riding condition (in case of pre-used ones) when they reach without compromise on riding quality. We do pre-quality checks on every piece of cycle/bike before delivery. However, if you don’t like the products at the time of delivery – there will be no questions asked. Love it or return it.

AnswerFor our KYC process we require the following documents at the time of booking the order:

1. Photo ID proof(any one):Passport/PAN Card / Driving License / Aadhar Card/Election ID card.
2. Permanent Address proof (Any one) : Latest Electricity Bill/ Gas Bill/Water Bill/Society Maintenance Bill/Ration Card
3. Present Address proof (If different from permanent address) (Any one) : House rent agreement / Address proof on company letterhead / Govt. issued proof / Bank Statement /NOC from the owner if you are living in rented house.

Additionally, we might need additional documents to process your order smoothly. We will contact you about the same, if required.

AnswerYes, every cycle/bike rented to customer is insured. You do not have to pay anything extra for insurance.

AnswerYes, you need to execute a contract with us.  Please refer the detailed Terms and Conditions available on the website.